How do I qualify for free shipping?
For a limited time, we are currently offering free shipping on all orders. Our shipping pricing and policies are subject to change.
What payment methods do you accept?
We accept PayPal, Bitcoin, Amex, Apple Pay, VISA, MasterCard, Discover, and JCB. If you would like to use a payment method other than PayPal, just skip over the PayPal button, input your information, and continue.
Where will my order ship from?
Unless otherwise specified, your packages will originate from either Los Angeles or Boise. Some shipments may be split depending on which warehouse they are fulfilled from. In these cases you will receive 2 tracking numbers. Some food storage shipments will originate direct from manufacturer's facilities in Salt Lake City.
Will my order be discreet?
The charge on your credit card will have SP * FIVE BY 5 SUPPLY as the merchant. Most product will be shipped in plain boxes. Some product shipping in OEM packaging may feature the original manufacture's logo.
Can I ship internationally?
At this time, we only ship to the contiguous, lower-48 United States. We hope to offer international shipping in the future. For now, we recommend an international shipping service like MyUS.com. We will ship to your MyUS address, and they will process your international delivery from there. If you wish to inquire about a special shipping arrangement, please contact us prior to placing your order.